You always have a 30-day return period from the day you receive your order.

A return costs €7, which will be deducted from your refund.

1. Fill out the return form.

2. Pack the item carefully

   The product must be in its original condition with all tags attached.

   Shoes and boots must be returned in their original shoebox, which is part of the product. Please make sure not to tape or damage the box — if damaged, a €20 fee will be charged.

3. Attatch the return label on the package

   (Please note that you are not allowed to attach the label directly on the shoe box).

4. Drop off the parcel

   Leave your return at the nearest UPS service point and save the return tracking number.

Once your return has been handled, we will refund the amount via the same payment method used for the purchase. The return fee of €7 will be deducted from your refund. Processing time is usually up to 14 days.

Unfortunately, we do not offer exchanges. If you wish to receive a different product, please place a new order and return the previous one.

If you paid via Klarna, you can pause your invoice by selecting “Report return” in the Klarna app.

Return addressAll returns shall be sent back to:
Tretorn Sweden AB
Garnisonsgatan 51
254 66 Helsingborg, Sweden

When will I be refunded?
After a return has been made, it can take up to 14 days for you to be refunded. Refunds are made to the payment method you chose when you placed your order.

Can I pause my invoice in case of a return?
You can pause your invoice by logging in to Klarna and clicking on report return.
We will update the invoice with the new amount.

Can I keep my discount when exchanging?
When you change your product/size, you place a new order once you have returned it. A refund will then be made to the payment method you chose when you placed your order. To keep any discount, please contact support.

We reserve the right to change or vary these Terms and Conditions at any time and any revision will supersede these Terms and Conditions. Any changes or variation to these Terms and Conditions made by Tretorn will be posted here and will have immediate effect. Users of this website are therefore advised to review our Terms and Conditions regularly for changes.

If you have any further questions regarding our Terms and Conditions, please contact our customer service.